Frequently asked questions

1How to customize gifts from your company?

1) Customer provide us the main design element ( such as logo, object, photo, design...)
2) Quotation and solution will be offered based on the design element.
3) 3D renderings design for customer to confirm (3D renderings design can be provided by customer also).
4) Mold building
5) Sample approval
6) Mass production

2How to contact you for product inquiry and ask for quotation?

1) By telephone
Customer can all in office hours (Monday - Saturday 9 am - 7 pm), contact number: + 86 159 9965 7580
2) By email
Please provide relevant product information, requirements and design to email: info@promotionalgiftspremium.com
3) By contact form on website:
Contact form
Fill in the quantity and the required information and send.

3About the MOQ?
Minimum quantity of each product has its different.
If the quantity the customer is going to order below the minimum order quantity, we also welcome the customer to provide information and will try to meet the requirements of the order quantity.
4What if the order quantity is lower than the minimum order quantity?
If customers want to order products less than the minimum order quantity, welcome to provide related information, we will do our best to cooperate with the client's requirements.
5Enquiry has been sent out, why no one follow up?
Usually PGP will reply the enquiries within 48 hours, if customer didn't receive our reply within 48 hours, maybe because we didn't receive the enquiry successfully or customer left no contact number or email.
If so, please call +86 159 9965 7580

1How to pay?
1) For bulk order, customers can through the remittance to our bank account (T/T Telegraphic Transfer) .
2) For sample orders, we can also accept Western Union.
2Payment terms

Order amount below US$1500, customer must pay the full amount; Payment of US$1500 or above, customer must first pay 30% deposit, balance paid before shipment.


1Delivery time

The delivery time calculated by the confirmation after receive payment , design files and sample approval, general for 1-2 weeks for mass production (depending on the product and the order quantity), 3-7 days for sample order.

2What is the shipping methods?
The shipping methods are optional: 1) By express, such as DHL , Fedex, UPS, TNT, etc 2) By post, EUB, EMS, post air mail. 3) By air or by sea 4) By Customer's own forwarder
3How fast will the goods arrive.
It depends on the shipping method you choose, and the location of the destination. We will recommend the best shipping solution for you to fit your needs.

1After-sale service
If product has obvious quality and safety problems, customers can contact the customer service within 7 days after receiving the goods, the company will arrange a refund or exchange.
2Free Design service
For the customers who doesn't have a ready design drawing, we’re delighted to offer a free design service.
3PROCUREMENT SERVICE
Customers can provide related product information, let PGP procurement team to serve you.
 

Inquiry



All inquiries will be replied within 24 hours. Thanks for supporting PGP!